Manager of Volunteer Services

FamilyAid is one of America's leading providers of solutions to family homelessness. Our mission is to empower parents and caregivers facing homelessness to secure and sustain housing and build solid foundations for their children's futures.

We prevent family homelessness whenever possible, reduce harm if homelessness can't be avoided by housing families as quickly as possible, mitigate trauma, especially for children, and provide wraparound supports that foster long-term stability.

We provide children and parents with a path to self-sufficiency via two-generation educational programs, housing search and placement support, and connections to vital resources they need to return to their own homes. 

Our strategic vision and bold strategies to reduce two-generation homelessness successfully served 5,000 children and parents in Greater Boston last year. New funding powers our plans to serve more families more deeply.

Our supportive, collaborative, diverse workplace of more than 150 professionals is ideal for a skilled, result-oriented professional who is driven to help children and families thrive. FamilyAid has been recognized as a Top Massachusetts Workplace by The Boston Globe and by Charity Navigator as one of the nation's top organizations working to end homelessness.

Position Summary

As a vital member of the Development department and reporting to the Director of Development, the Manager of Volunteer Services will be responsible for planning, implementing, and growing a robust volunteer program. FamilyAid's goal is to grow our volunteer program to continue to meet the agency’s need for volunteer support while deepening individual and corporate engagement to increase our fundraising. The Manager will advance all planning and implementation to meet this goal. The Manager will also be responsible for all aspects of the in-kind giving program.

Duties and Responsibilities:

The Manager of Volunteer Services will collaborate across the agency, working with staff members in development, facilities, and programs to ensure the volunteer program continues to meet the assessed needs of the agency. The Manager of Volunteer Services will be the primary relationship manager for external volunteer partners. They will ensure a seamless, efficient system and process to source, engage, orientate, and onboard volunteers. They will interface with volunteers in person in advance and on the day of their volunteer service, including ensuring all required background checks and agency policies are met. The manager will oversee in-kind donations, including identifying needed items; coordinating with donors; managing drop off, which often includes being present and accepting the donations on behalf of the agency and bringing them to a FamilyAid location; supporting approved social media plans; informing staff of available items; and tracking and acknowledging donations. 

Qualifications

• Bachelor’s degree
• 5+ years of experience working with volunteer programs
• Outstanding written and verbal communication skills
• Must be flexible, creative, and able to prioritize and balance the needs of FamilyAid and donors and volunteers.
• Ability to work with and relate to diverse groups of individuals in a fast-paced, entrepreneurial team environment
• Experienced with Donor Perfect or other fundraising databases, project management software, and Microsoft Office
• Driver’s license and access to reliable transportation
• Ability to lift and carry up to 50 pounds

Supervision: This position reports to the Director of Development

Location and Work Conditions:   Hybrid: virtual work from home and at FamilyAid’s headquarters at 3815 Washington Street, Boston, MA, requiring frequent trips to various FamilyAid locations and other sites in and around Boston. Some evening and weekend hours are required. 

FamilyAid is committed to a policy of equal employment opportunity without regard to race, color, national origin, religion, disability, gender, gender identity, sexual orientation, or age.